Front Office Officer & Administrator - Hospitality Industry

Join Politeknik Internasional Bali as a Front Office Officer & Administrator and play a pivotal role in shaping the first impressions of our esteemed institution. Located in the vibrant heart of Tabanan, Bali, this position offers a unique opportunity to be part of a dynamic team in a prestigious educational environment. As a Front Office Officer & Administrator, you will be the first point of contact for our guests, ensuring their experience at our institution is seamless and memorable.

In this role, you will handle a variety of administrative tasks, including managing guest check-ins and check-outs, coordinating with various departments to ensure smooth operations, and maintaining accurate records. You will also be responsible for maintaining the front office area, ensuring it is always clean, organized, and welcoming. This role is perfect for someone who is detail-oriented, customer-focused, and eager to contribute to a vibrant academic community.

📋 Tanggung Jawab Pekerjaan

• Manage guest check-ins and check-outs, ensuring a smooth and efficient process.
• Coordinate with various departments to ensure all guest needs are met.
• Maintain accurate and up-to-date records of guest information.
• Handle front office inquiries and provide excellent customer service.
• Organize and manage the front office area, ensuring it is clean, organized, and welcoming.
• Assist with event planning and coordination, including managing event registrations and logistics.
• Monitor and maintain front office supplies and equipment.
• Assist with any additional administrative tasks as needed.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 2 years of experience in front office administration or a related role.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficiency in using Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with front office management software such as Opera PMS or similar.
• Ability to work well under pressure and meet deadlines.
• Customer service orientation and a passion for creating positive guest experiences.

🛠️ Keahlian

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